Fiio X5 3rd gen. keeps playing 2 songs at the same time

Support questions for Neutron Player only.
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Aeturnalis
Posts: 9
Joined: Tue May 21, 2019 1:47 pm

Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by Aeturnalis » Tue May 21, 2019 2:01 pm

I have a Fiio X5iii and I have a really annoying issue: it keeps playing 2 songs at once when listening to my playlist.

It did this once before, about a year ago or so, but it stopped after I disabled the player buttons, and all was well until the most recent update of Neutron, which caused it to start happening again. When I'm listening to my playlist (allowing it to advance songs automatically), it will play 2 songs at the same time for about 4 to 5 seconds, then one of them will stop. If I skip to the next song, it won't do it again for a while, but if I don't skip to the next song, it'll sometimes do it a few times in a row or very frequently.

I cleared the cache, deleted all of the data and uninstalled, then reinstalled Neutron, but that didn't help. I uninstalled it again and installed the previous version using Aptiode, which fixed the problem but made it crash every few minutes, so I went back to the current version from the play store.

Only Neutron does it. The built in music software (Fiio Music) doesn't do it, and 3rd party software JetAudio and PowerAmp don't do it either. Any help that anyone can provide would be greatly appreciated, this has gotten really, really annoying. Thank you

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by blaubär » Tue May 21, 2019 3:01 pm

Where do you store the data ? Internal memory and/or SD-Card ? What does your folder structure look like ?
Do the two songs that are started together have something in common ? Same album / playlist / folder ... ?

Aeturnalis
Posts: 9
Joined: Tue May 21, 2019 1:47 pm

Re: Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by Aeturnalis » Tue May 21, 2019 4:29 pm

The songs are stored on 2 separate MicroSD cards, nothing in internal storage. It's always random, nothing with the same name/album/etc.

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by blaubär » Tue May 21, 2019 4:45 pm

Aeturnalis wrote:
Tue May 21, 2019 4:29 pm
The songs are stored on 2 separate MicroSD cards, nothing in internal storage. It's always random, nothing with the same name/album/etc.
Just to rule out that it has anything to do with there being two cards : if you remove one and do a Sources > Scan , does it still happen ?
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Aeturnalis
Posts: 9
Joined: Tue May 21, 2019 1:47 pm

Re: Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by Aeturnalis » Wed May 22, 2019 2:23 am

I haven't tried that, I'll do it tonight at work at let you know if i get the same results.

Dimitry from Neutron responded to my email today and recommended uninstalling, rebooting, then reinstalling, which I have done. I'll test that out as well.

Also, I appreciate you taking time to help me with this, it's quite awesome of you :)

Aeturnalis
Posts: 9
Joined: Tue May 21, 2019 1:47 pm

Re: Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by Aeturnalis » Wed May 22, 2019 7:52 am

I tested it after uninstalling/rebooting/reinstalling it as Neutron support suggested via email, and it still did it, on the first time it automatically changed songs.

I removed card 2, rescanned the library and tested it, but it still did it. 2 songs from the same folder as well (I have my music sorted into folders by genre).

Aeturnalis
Posts: 9
Joined: Tue May 21, 2019 1:47 pm

Re: Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by Aeturnalis » Sun May 26, 2019 2:26 pm

Is this possibly a problem from having too many songs in a playlist? My playlist has almost 2000 songs on it, out of about 29,000 songs total; I haven't tried it with a smaller playlist yet, but i wonder if it might be having sorting issues or something of that nature.

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by blaubär » Mon May 27, 2019 7:35 am

Aeturnalis wrote:
Sun May 26, 2019 2:26 pm
Is this possibly a problem from having too many songs in a playlist? My playlist has almost 2000 songs on it, out of about 29,000 songs total; I haven't tried it with a smaller playlist yet, but i wonder if it might be having sorting issues or something of that nature.
Does this only happen when you play songs from a playlist ?
What about playing an artist's songs, or an album ?
What happens if you use All Songs ?

Aeturnalis
Posts: 9
Joined: Tue May 21, 2019 1:47 pm

Re: Fiio X5 3rd gen. keeps playing 2 songs at the same time

Post by Aeturnalis » Tue May 28, 2019 1:41 am

Only from the playlist. When I play from single albums or all songs it doesn't happen. Extra information: the playlist is .m3u8, and was made entirely in Neutron.

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