Crashes on Fiio M6

Support questions for Neutron Player only.
Killcomic
Posts: 2
Joined: Thu Aug 16, 2018 3:27 am

Crashes on Fiio M6

Post by Killcomic » Wed Aug 21, 2019 9:47 pm

Hey everyone,
I seem to be getting crashes on my Fiio M6.
Neutron seems to be playing fine till the end of a song, then it stops instead of continuing to the next song.
When I turn the screen back on, it’s back to the home screen.
I’ve tried with default settings and with turning Service on and off but it appears to make no difference.
It’s quite random and cannot reproduce at will.
Any ideas?

Xaphyr
Posts: 8
Joined: Fri Sep 06, 2019 10:00 am

Re: Crashes on Fiio M6

Post by Xaphyr » Fri Sep 06, 2019 10:03 am

I have exactly the same problem.
Still no ideas?

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Crashes on Fiio M6

Post by blaubär » Fri Sep 06, 2019 10:29 am

With which Neutron Version ? 2.11 or 2.12 ?
Are there any options on your device to optimize applications for less power consumption ? If yes, can you exempt Neutron from this ?

Xaphyr
Posts: 8
Joined: Fri Sep 06, 2019 10:00 am

Re: Crashes on Fiio M6

Post by Xaphyr » Fri Sep 06, 2019 1:13 pm

It's Version 2.10 from the Fiio withelist. (https://www.fiio.com/newsinfo/91534.html)
Haven't any energy optimization active.

edit: Can't install other versions.

Raone
Posts: 1
Joined: Sun Jul 28, 2019 5:10 am

Re: Crashes on Fiio M6

Post by Raone » Sun Sep 08, 2019 3:58 am

Xaphyr wrote:
Fri Sep 06, 2019 1:13 pm
It's Version 2.10 from the Fiio withelist. (https://www.fiio.com/newsinfo/91534.html)
Haven't any energy optimization active.

edit: Can't install other versions.
It is possible to install other versions that are not whitelisted from the FiiO website. I am using this version http://neutronmp.com/downloads/file/8-neutronmpapkneon I update whenever a new version comes out.

The FiiO website apps is just a demo and can install new versions.

Xaphyr
Posts: 8
Joined: Fri Sep 06, 2019 10:00 am

Re: Crashes on Fiio M6

Post by Xaphyr » Sun Sep 08, 2019 8:56 am

Oh wow that works.
Thank you so much Raone! :)

edit: I have now version 2.12.1 on the FiiO. Still same problem.

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Crashes on Fiio M6

Post by blaubär » Sun Sep 08, 2019 5:56 pm

Perhaps you could provide further information about the format of the music you play and the audio hardware settings.
Do you play tracks with various resolutions ( sampling rate, bit-depth, encoding ) ? Could it be that switching between such tracks causes the problems ?
Do you have any fading options active ? If not, does perhaps enabling fading help ?

Xaphyr
Posts: 8
Joined: Fri Sep 06, 2019 10:00 am

Re: Crashes on Fiio M6

Post by Xaphyr » Wed Sep 11, 2019 2:57 pm

Yes, I play with various resolutions (Flac, Wav, 16Bit, 24Bit...) but the problem even occurs when I play an album.
I've tried with fading on, no difference. There is no recognizable reproducible pattern.
Sometimes it crashes during the first song, sometimes I can hear 4-5 songs untill it crashes.

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Crashes on Fiio M6

Post by blaubär » Wed Sep 11, 2019 3:43 pm

Xaphyr wrote:
Wed Sep 11, 2019 2:57 pm
Yes, I play with various resolutions (Flac, Wav, 16Bit, 24Bit...) but the problem even occurs when I play an album.
I've tried with fading on, no difference. There is no recognizable reproducible pattern.
Sometimes it crashes during the first song, sometimes I can hear 4-5 songs untill it crashes.
Do you use high-resolution-output ? Could you try to reduce the system load by setting a sampling rate of 48 kHz, no 64 bit processing etc ? ( not that it should make a difference, but perhaps it does ..., then we'd know that it might be a ressource problem )

Xaphyr
Posts: 8
Joined: Fri Sep 06, 2019 10:00 am

Re: Crashes on Fiio M6

Post by Xaphyr » Sat Sep 14, 2019 7:29 am

As you have guessed, no difference.

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