Neutron MP for Windows crashes or does not work, wasted $7?

Support questions for Neutron Player only.
currter
Posts: 15
Joined: Tue Jul 11, 2017 2:54 pm

Neutron MP for Windows crashes or does not work, wasted $7?

Post by currter » Mon Sep 14, 2020 7:05 am

Hi,

I may have wasted $7 to pay for this app for Windows.
Now when I run it, it loads but does nothing for 2 minutes then it
crashes or stops working.

Can I get a refund if you no longer support Windows 10?

Well this is when I run it off an Asus laptop... I have to try the other
MSI computer to see if I see similar behavior.

Even for the Asus laptop, I even uninstalled the app and reloaded it from
the Windows Microsoft Store and it does not work making me feel I
paid $6.50 or maybe with tax close to $7 for nothing.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Neutron MP for Windows works well

Post by blaubär » Mon Sep 14, 2020 7:48 am

Neutron works well on Windows 10. You might tell us more about your setup ( Windows 10 built, Neutron version, source configuration in Neutron, etc )

currter
Posts: 15
Joined: Tue Jul 11, 2017 2:54 pm

Re: Neutron MP for Windows crashes or does not work, wasted $7?

Post by currter » Mon Sep 14, 2020 10:51 am

Well, it was working fine or somewhat after the purchase up until recently.

I had not made any changes to the Windows computer unless some Microsoft
update has rendered the NeutronMP application useless?

Well I will test another one on another Windows computer I have.

currter
Posts: 15
Joined: Tue Jul 11, 2017 2:54 pm

Re: Neutron MP for Windows crashes or does not work, wasted $7?

Post by currter » Mon Sep 14, 2020 10:59 am

[ offensive contents removed by mod ]

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Neutron MP for Windows works well

Post by blaubär » Mon Sep 14, 2020 11:14 am

If you want help you might think about giving us further information about windows version, neutron version, neutron source configuration etc

currter
Posts: 15
Joined: Tue Jul 11, 2017 2:54 pm

Re: Neutron MP for Windows crashes or does not work, wasted $7?

Post by currter » Mon Sep 14, 2020 7:51 pm

it is Windows 10, why do I need to give any configuration as I did not
change anything with the operating system except for applying any
recommended updates from Microsoft...

Neutron used to work with some minor flaws in the past... since
I focus more on running Neutron from smart devices like tablets and
smartphones, I did not focus too much on running it on Windows for
months now.

I am just experiencing some strange behavior from it loads and after
2 minutes or so, it crashes -- well other apps tend to do that in Windows
at random :)

Who knows? This is different as I paid $7 for this a year or so ago
now I feel it is money wasted for an app that temporarily worked
as if it is a disposable app.
Last edited by currter on Mon Sep 14, 2020 11:21 pm, edited 1 time in total.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Neutron MP for Windows works well

Post by blaubär » Mon Sep 14, 2020 8:04 pm

Well, if you won't provide further information you'll have to find a clairvoyant to analyze your problem.

currter
Posts: 15
Joined: Tue Jul 11, 2017 2:54 pm

Re: Neutron MP for Windows crashes or does not work, wasted $7?

Post by currter » Mon Sep 14, 2020 11:20 pm

[ offensive contents removed by mod ]
Have there been any updates for this application in Windows 10 just like there are
updates on the android and IOS platforms that I see occasionally?

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Neutron MP for Windows works well

Post by blaubär » Tue Sep 15, 2020 4:26 am

Hey, you might think about your attitude. You won't get much help by offending people. As to your question : updates occur on all platforms, see neutron on twitter .

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Neutron MP for Windows crashes or does not work, wasted $7?

Post by blaubär » Mon Sep 21, 2020 4:30 pm

[ several off topic posts removed by mod ]

This is a user forum. If you want us to help you, please provide further information ( see above ). If you want a refund, ask your business partner, in your case that would be the company Microsoft.

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