Bug where the balance between left and right is unbalanced.

Support questions for Neutron Player only.
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ChunkyMoz
Posts: 4
Joined: Mon Jun 22, 2020 7:13 pm

Bug where the balance between left and right is unbalanced.

Post by ChunkyMoz » Mon Jun 22, 2020 8:12 pm

I can't seem to figure out how to fix this, some of my music sounds fine, other times it sounds like 80 percent is coming from the right side, through other programs it sounds perfectly fine. Tried to redownload and always had the balance straight in the middle please help!!

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Bug where the balance between left and right is unbalanced.

Post by blaubär » Mon Jun 22, 2020 8:35 pm

Please tell us more about your setup: os, device, what type of input and output etc.

ChunkyMoz
Posts: 4
Joined: Mon Jun 22, 2020 7:13 pm

Re: Bug where the balance between left and right is unbalanced.

Post by ChunkyMoz » Mon Jun 22, 2020 11:41 pm

I am running with a LG V40 running android 9, using its headphone jack with a pair of sennheiser 580s, The headphones are working properly through the device on any other application and on various other devices. i should be on the latest update of neutron as i bought it about 4-5 days ago. everything was working fine until this morning.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Bug where the balance between left and right is unbalanced.

Post by blaubär » Tue Jun 23, 2020 4:06 am

I suggest you uninstall Neutron, remove the Neutron directory, and reinstall Neutron.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Bug where the balance between left and right is unbalanced.

Post by blaubär » Fri Jun 26, 2020 9:07 pm

any success ?

ChunkyMoz
Posts: 4
Joined: Mon Jun 22, 2020 7:13 pm

Re: Bug where the balance between left and right is unbalanced.

Post by ChunkyMoz » Thu Jul 02, 2020 3:14 am

I had to completely factory reset the phone and update to android 10 but yes, the balance issue went away.

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