Missing track details

Support questions for Neutron Player only.
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Gruffsdad
Posts: 3
Joined: Thu Mar 12, 2020 9:01 pm

Missing track details

Post by Gruffsdad » Thu Mar 12, 2020 9:07 pm

I just got a new phone and when I play songs in Neutron the details of the track are missing - name of song, artist etc.

Everything else is there, file type, artwork - what am I doing wrong?

Thanks.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Missing track details

Post by blaubär » Fri Mar 13, 2020 5:19 am

Gruffsdad wrote:
Thu Mar 12, 2020 9:07 pm
I just got a new phone and when I play songs in Neutron the details of the track are missing - name of song, artist etc.

Everything else is there, file type, artwork - what am I doing wrong?
That depends on the source of the music. Where do you get your music from ? Stream ? Local files ?
For local files Neutron gets these data from so-called "tags". These are metadata which are typically present in most file types like flac, mp3 etc. What file types do you use ? mp3 ? Where did you get them ? If you buy from Google, Amazon, Apple then there are tags. If you rip a CD it depends on the ripper program. If need be use a tag editing program like mp3tag to add tags.
You can tell Neutron to get this information not from tags but from the filename. I never did this and I don't think that it will work really well as Neutron will have to extrapolate from the filename, but if you want to try it : do a long press on a track list (album, folder, etc) and tap "Setup"

tracklist.PNG
tracklist.PNG (18.88 KiB) Viewed 2315 times
then you can activate "Metadata from Filename" and/or "Filename"

setup.PNG
setup.PNG (25.69 KiB) Viewed 2315 times
Should it work tell us about it.

Gruffsdad
Posts: 3
Joined: Thu Mar 12, 2020 9:01 pm

Re: Missing track details

Post by Gruffsdad » Fri Mar 13, 2020 9:39 am

I've tried what you've suggested but what's actually happening is this:
music.jpg
music.jpg (214.38 KiB) Viewed 2308 times

So I can't see what's being played!

NB: this is happening with all file types that I play and my music is being played from the phone's SD card.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Missing track details

Post by blaubär » Fri Mar 13, 2020 9:45 am

Do a long press on the black space between the disk-symbol and the 3-dot-symbol. The file info will appear. What does it look like ?

Screenshot_20200313-104451_Neutron_copy_313x472.jpg
Screenshot_20200313-104451_Neutron_copy_313x472.jpg (23.89 KiB) Viewed 2304 times

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Missing track details

Post by blaubär » Fri Mar 13, 2020 9:49 am

I suggest you check your files for the existence of tags with a tag editor.

Gruffsdad
Posts: 3
Joined: Thu Mar 12, 2020 9:01 pm

Re: Missing track details

Post by Gruffsdad » Fri Mar 13, 2020 9:53 am

All the details are in there and in the notification bar too when my phone is locked.
Screenshot_20200313-095155_Neutron.jpg
Screenshot_20200313-095155_Neutron.jpg (134.05 KiB) Viewed 2303 times

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Missing track details

Post by blaubär » Fri Mar 13, 2020 10:12 am

Gruffsdad wrote:
Fri Mar 13, 2020 9:53 am
All the details are in there and in the notification bar too when my phone is locked.
Then I suggest you contact neutronmp@gmail.com

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Missing track details

Post by blaubär » Fri Mar 13, 2020 10:15 am

One further thing you could try, just in case it's the colours : Open Settings > User Interface > Appearance > Themes and try another theme. Perhaps your colours are black on black.

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