Buyed but still "eval"

Support questions for Neutron Player only.
crisis001
Posts: 6
Joined: Fri Mar 06, 2020 4:56 pm

Buyed but still "eval"

Post by crisis001 » Fri Mar 06, 2020 5:02 pm

Hello,

I've buyed your app long time ago.
I've changed my Phone then re installed your app which is now Eval...
Could you help me please ?

Regards

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Buyed but still "eval"

Post by blaubär » Fri Mar 06, 2020 5:43 pm

crisis001 wrote:
Fri Mar 06, 2020 5:02 pm
I've buyed your app long time ago.
I've changed my Phone then re installed your app which is now Eval...
Could you help me please ?
Have a look at Buy. From which source and with which email did you buy and download Neutron "a long time ago" and which email adress do you have now on the device ? Now, don't post the email here ! Just compare the two - if they aren't identical that would explain that Neutron doesn't recognize your license. Also the stores from where you buy and download have to be the same.

crisis001
Posts: 6
Joined: Fri Mar 06, 2020 4:56 pm

Re: Buyed but still "eval"

Post by crisis001 » Fri Mar 06, 2020 11:12 pm

Google Account, email, place... All are the same.
Neutron still work full on my old mobile.
But eval on my new mobile...
I don't know what to do...

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Buyed but still "eval"

Post by blaubär » Sat Mar 07, 2020 5:38 am

What does Settings > Help > Account show ?

Screenshot_20200307-064908_Neutron_copy_360x131.jpg
Screenshot_20200307-064908_Neutron_copy_360x131.jpg (6.25 KiB) Viewed 2482 times

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Buyed but still "eval"

Post by blaubär » Sat Mar 07, 2020 7:03 am

And what does it show on the device where it works ?

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Buyed but still "eval"

Post by blaubär » Sat Mar 07, 2020 7:05 am

What os and device ?


crisis001
Posts: 6
Joined: Fri Mar 06, 2020 4:56 pm

Re: Buyed but still "eval"

Post by crisis001 » Sat Mar 07, 2020 11:07 am

There is no "Account" under "help" into Neutron. See the attached screenshot.
Attachments
Screenshot_20200307-120344_Neutron (Eval).jpg
Screenshot_20200307-120344_Neutron (Eval).jpg (230.62 KiB) Viewed 2476 times

crisis001
Posts: 6
Joined: Fri Mar 06, 2020 4:56 pm

Re: Buyed but still "eval"

Post by crisis001 » Sat Mar 07, 2020 11:14 am

blaubär wrote:
Sat Mar 07, 2020 7:03 am
And what does it show on the device where it works ?
On the device where it works, "Account" is available and shows "Google".

crisis001
Posts: 6
Joined: Fri Mar 06, 2020 4:56 pm

Re: Buyed but still "eval"

Post by crisis001 » Sat Mar 07, 2020 11:18 am

blaubär wrote:
Sat Mar 07, 2020 7:05 am
What os and device ?
Device working : Samsung galaxy a5, Android 8.0, kernel 3.18.14

Device not working : Samsung galaxy a40, Android 9,kernel 4.4.111

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