Neutron 1.62.6 not working

Support questions for Neutron Player only.
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gouster
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Joined: Mon Sep 10, 2012 7:26 pm

Neutron 1.62.6 not working

Post by gouster » Thu Sep 20, 2012 3:53 pm

I've just upgraded to version 1.62.6 on my Blackberry Playbook and now nothing will play! When I first upgraded, I opened Neutron and was surprised to see the album that I had been playing earlier today. However, the files wouldn't play. I then uninstalled Neutron, reinstalled 1.62.4 (?), upgraded to 1.62.6 and then imported an album but it still doesn't play. When the play button is depressed there is no response and it immediately jumps to the last album track which doesn't play either. Please help? These problems are driving me up the wall!

Update: I realise why it reinstalled at version 1.62.4 - I hadn't refreshed the list in App World. However, I deleted Neutron again, refreshed the list, reinstalled at 1.62.6 but I still have the same problem.

dmitrykos
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Re: Neutron 1.62.6 not working

Post by dmitrykos » Thu Sep 20, 2012 8:17 pm

What is the format of music files of that album? There are reports that AAC files are not playing and I suspect this is what happened in your case as well. AAC decoder will be fixed in next update.

gouster
Posts: 8
Joined: Mon Sep 10, 2012 7:26 pm

Re: Neutron 1.62.6 not working

Post by gouster » Thu Sep 20, 2012 9:27 pm

Yes, they are AAC files which had played fine in previous versions of Neutron. Do you know when this will be fixed?

dmitrykos
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Re: Neutron 1.62.6 not working

Post by dmitrykos » Thu Sep 20, 2012 11:43 pm

This bug is already fixed (today). Unfortunately each update must pass review by App World certification team and it takes 2 working days. So, update will be on Monday - Tuesday.

Thinker
Posts: 34
Joined: Thu Sep 13, 2012 11:14 am

Re: Neutron 1.62.6 not working

Post by Thinker » Fri Sep 21, 2012 1:07 am

So. Yes, v1.62.6 is now playing mp3 files without stuttering. Well done. :)

Now it will not play the .m4a files. :|

I do appreciate you trying to fix the significant issues as quickly as possible. I would also be willing to wait a little longer between updates, if it meant you could test all of the features every time, before you release a new version.

In the mean time, I am going to learn to make a backup before upgrading apps, since I cannot think of any other way to rollback an upgrade. At least now I can play with Neutron's features, and listen to some music, while I wait for the next fix.

dmitrykos
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Re: Neutron 1.62.6 not working

Post by dmitrykos » Fri Sep 21, 2012 6:53 am

> I would also be willing to wait a little longer between updates

It will be so once Neutron becomes stable on BlackBerry platform, similar to Android. Then updates will follow with normal intervals of course.

> In the mean time, I am going to learn to make a backup before upgrading apps, since I cannot think of any other way to rollback an upgrade.

I believe it is not possible on PlayBook OS as all apps are residing in own sandboxed area and there is no access to their assets/files from user space.

Hammerhead786
Posts: 2
Joined: Fri Sep 21, 2012 12:35 pm

Re: Neutron 1.62.6 not working

Post by Hammerhead786 » Fri Sep 21, 2012 12:47 pm

Just downloaded and installed last night. Experiencing the same issue with WMA Lossless (16 bit) files. Is that a known issue too?

dmitrykos
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Re: Neutron 1.62.6 not working

Post by dmitrykos » Fri Sep 21, 2012 2:33 pm

Most probably yes. Its decoder is in the same library. The bug is fixed and hot-fix will be sent to App World probably today, so it may become available on devices on Monday, latest Tuesday.

[update]
WMA Lossless, as well as AAC and ALAC files were tested and are playing normally as usual. So all will be ok after an update.

Hammerhead786
Posts: 2
Joined: Fri Sep 21, 2012 12:35 pm

Re: Neutron 1.62.6 not working

Post by Hammerhead786 » Sat Sep 22, 2012 4:16 pm

Thanks dmitrykos. Looking forward to the update. It's a refreshing change to see someone who addresses issues so promptly and professionally.

dmitrykos
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Re: Neutron 1.62.6 not working

Post by dmitrykos » Mon Sep 24, 2012 7:29 am

I would like to inform that update of version 1.63.0 is under review in App World since yesterday, so it will be approved on Tuesday.

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