Neutron won't start after recent update on Android

Support questions for Neutron Player only.
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osokhan
Posts: 2
Joined: Tue Dec 05, 2017 11:47 pm

Neutron won't start after recent update on Android

Post by osokhan » Tue Dec 19, 2017 9:17 pm

I sent the following email to neutronmp@gmail.com and am copying it here as well...

Dear Friends at Neutron,

I have used Neutron Music Player for a long time, then when an automatic update occurred several weeks ago, the app no longer starts up. When I try to open Neutron, the progress bar across the top of the screen gets to about 90%, then the following error message box pops up: "Unfortunately, Neutron has stopped.", with [Report] and [OK] buttons below it.

I've rebooted the phone, cleared all my Neutron app data and cache, deleted and re-installed Neutron, and it still fails. As a temporary workaround, I am using a different music player for the time being.

Here are some details about my phone and software:

Neutron version 1.98.3

Manufacturer: Motorola
System version: 182.46.15.XT926.Verizon.en.US
Model number: DROID RAZR MAXX HD
Android version: 4.4.2
Baseband version: VANQUISH_BP_100731.020.64.21P
Kernel version: 3.4.42-gbd361ac
dbbuild@ca88lnxdroid25 #1
Tue Jul 29 03:03:04 PDT 2014
Build number: KDA20.62-15
Build date: Tue Jul 29 02:51:09 PDT 2014
RAM size: 1GB
ROM size: 32GB
Display: 1280x720 HD
Internal storage: 32GB
Micro SD card: 32 GB

Please let me know what additional information you might need to help resolve the problem.

Is this something you can correct soon? In the meantime, could you please make an earlier working version available on Google Play Store or via some other means?

Much thanks!

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