Cant add files to player in Z10 BB

Support questions for Neutron Player only.
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KrAaY
Posts: 5
Joined: Mon Apr 22, 2013 9:45 pm

Cant add files to player in Z10 BB

Post by KrAaY » Mon Apr 22, 2013 10:15 pm

Hi,

I just bought the app, but i cant use it yet because it does not see my mp3 files on my sd card.
After installing the app it doesnt recognize or detect the files.

Choosing the scan option makes it skip to the player and that it.
The manual options do the same. Once in the player, where can i browse to files ?

Rik.


Edit:

Also the "all folders" option does not let me browse the phone or the card. Don't know if it supposed to do that anyway.

KrAaY
Posts: 5
Joined: Mon Apr 22, 2013 9:45 pm

Re: Cant add files to player in Z10 BB

Post by KrAaY » Tue Apr 23, 2013 10:24 am

Bump, reaction please :)
want to use this app...

KrAaY
Posts: 5
Joined: Mon Apr 22, 2013 9:45 pm

Re: Cant add files to player in Z10 BB

Post by KrAaY » Tue Apr 23, 2013 2:34 pm

Fixed. Thanks to support.

Permissions problem i skipt it, nothing to do with the app.

dmitrykos
Site Admin
Posts: 1917
Joined: Mon Apr 25, 2011 6:15 pm

Re: Cant add files to player in Z10 BB

Post by dmitrykos » Tue Apr 23, 2013 4:46 pm

Just for other users who might face the same problem:

The reason for Zero Path is missing permission Shared Files. You can check permission in BB10 UI -> Settings -> Security and Privacy -> Application Permissions -> find Neutron and tap on it -> check if Shared Files permission is ON.

If permission was off, uninstall Neutron, install it again, choose AUTO scanning.

KrAaY
Posts: 5
Joined: Mon Apr 22, 2013 9:45 pm

Re: Cant add files to player in Z10 BB

Post by KrAaY » Tue Apr 23, 2013 8:43 pm

Loving the player man, really well made.
Thank u very much for making this

My excuse for the some what negative post on bb world, it just did not understand what to do.
But 99% of the reviews are positive and i can see why so mine is futile. :)

dmitrykos
Site Admin
Posts: 1917
Joined: Mon Apr 25, 2011 6:15 pm

Re: Cant add files to player in Z10 BB

Post by dmitrykos » Fri Apr 26, 2013 12:40 pm

No problem, I am glad that finally all is ok :)

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