A: Make sure Neutron is downloaded and installed from here. Check if e-mail account is listed in Neutron's settings -> Help -> Account. If not, try adding it via OS settings as POP3/IMAP e-mail account. If it does not help, account is already added but Neutron does not see it and Neutron has permission provided to access device accounts, then you could try adding account manually via Help -> Account -> [+].

See examples below how to add e-mail account details.

Also make sure that access to the account via POP/IMAP protocol is enabled in the mail service settings:

Note:

  • If Neutron failed to validate account the account list entry will become yellow.
  • You can disable IMAP/POP3 access for your e-mail account if license check succeeded (when you see red dot on your e-mail account in Help -> Account list).
  • If you reset Neutron's settings you will need to account details again.

Example:

Gmail    
  Address: pop3s://pop.gmail.com
  Login: This email address is being protected from spambots. You need JavaScript enabled to view it.
  Password: enable access, use your Gmail password
Yahoo    
  Address: imaps://imap.mail.yahoo.com
  Login: This email address is being protected from spambots. You need JavaScript enabled to view it.
  Password: generate app password
Yandex    
  Address: imaps://imap.yandex.com
  Login: This email address is being protected from spambots. You need JavaScript enabled to view it.
  Password: generate app password
163.com    
  Address: pop3s://pop.163.com, or imaps://imap.163.com
  Login: This email address is being protected from spambots. You need JavaScript enabled to view it.
  Password: generate special password in your account settings for a 3-rd party access to the e-mail account
QQ.com    
  Address: pop3s://pop.qq.com
  Login: This email address is being protected from spambots. You need JavaScript enabled to view it.
  Password: your password for This email address is being protected from spambots. You need JavaScript enabled to view it.