Blackberry formatted. I need help for reinstall Neutron

Support questions for Neutron Player only.
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Fguidi
Posts: 1
Joined: Sat Apr 28, 2018 1:30 pm

Blackberry formatted. I need help for reinstall Neutron

Post by Fguidi » Sat Apr 28, 2018 1:42 pm

Hi,
I formatted my blackberry and I had the surprise that it is no longer possible to download Netruon (previously bought by me) from Blackberry World due to recent changes of the Store.
How can I solve??
Is it possible to have a .bar file to install on my Blackberry in order not to go to the Store?

Thanks so much.
I hope to solve!

Karut
Posts: 4
Joined: Fri Sep 11, 2015 10:01 pm

Re: Blackberry formatted. I need help for reinstall Neutron

Post by Karut » Tue May 29, 2018 1:36 pm

Check if this link works for you when opening it on your Blackberry. You will not find Neutron via the search function as it has been removed. The sensible thing to do for the developer would be to mark it as free, then it will reappear. Nothing gained by blocking access. But he has been MIA for a few weeks now...

Here is the link: http://appworld.blackberry.com/webstore/content/128241

john
Posts: 3
Joined: Fri Jul 13, 2018 4:31 am

Re: Blackberry formatted. I need help for reinstall Neutron

Post by john » Fri Jul 13, 2018 4:41 am

one of my Playbooks was reinitialized (wiped then reinstalled)
Neutron shows up as avaiable to reinstall, but I too get the 35005 error as it tries to upgreade version 1.4
this is truly a sad thing since 80% of the use of my Playbook was with Neutron

any way of getting a .bar file so I can load it up with DDPB?

thanks

john
Posts: 3
Joined: Fri Jul 13, 2018 4:31 am

Re: Blackberry formatted. I need help for reinstall Neutron

Post by john » Fri Jul 13, 2018 1:17 pm

Actually the install of version 1.4 does not work, it's available in BlackBerry PlayWorld for reinstall but when selected it downloads and pretends to install 1.4 version which is really just a 45KB stub
So in the end it fakes the reinstall - I even get BlackBerry msgs saying version 2.1.1 is ready to install
That is when the error message appears

I'm willing to repay for a..bar file to reinstall

john
Posts: 3
Joined: Fri Jul 13, 2018 4:31 am

Re: Blackberry formatted. I need help for reinstall Neutron

Post by john » Wed Aug 15, 2018 2:39 pm

It's been a while since this problem was raised, what is the official response from your team?

thanks, John

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