Help! Neutron crashes immediately after being started.

Support questions for Neutron Player only.
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AnatoliiVasylchenko
Posts: 1
Joined: Sat Jun 02, 2018 11:49 am

Help! Neutron crashes immediately after being started.

Post by AnatoliiVasylchenko » Sat Jun 02, 2018 11:58 am

Hi! I have just purchased this best player and I can't use it!. Every time I tap on the shourtcut, it sarts loading, but immediately crashes. I can't open it at all. Device: Samsung Galaxy J710. OS: Android 7.0. What I can do??

kelleyramsey
Posts: 1
Joined: Sun Jun 03, 2018 8:02 am

Re: Help! Neutron crashes immediately after being started.

Post by kelleyramsey » Sun Jun 03, 2018 8:06 am

Got a hot fix as suggested by Support, from 2.03.0 to 2.03.1
Pixel II
https://a2zapk.com/212949-neutron-music ... 4-a2z.html

dmitrykos
Site Admin
Posts: 1917
Joined: Mon Apr 25, 2011 6:15 pm

Re: Help! Neutron crashes immediately after being started.

Post by dmitrykos » Sun Jun 03, 2018 9:15 am

Hi!

Critical crashes due to change to targeting Android 8+ (requirement imposed by Google for all apps with deadline for future updates by August 2018) and removal of READ_PHONE_STATE permission dependence are gone in 2.03.1.

Please consider getting Neutron's apks only from their official location:
http://neutronmp.com/downloads.html

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