Playback pauses on WiFi/Cellular when screen is off.

Support questions for Neutron Player only.
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billstp
Posts: 1
Joined: Mon Mar 19, 2018 9:58 pm

Playback pauses on WiFi/Cellular when screen is off.

Post by billstp » Mon Mar 19, 2018 10:10 pm

I'm using a Huwei Mate 9 phone.
I've been noticing recently (last 2 months or so) an interesting problem.
Using either WiFi or Cellular, Neutron playback is pausing 10-60 seconds
after the screen is turned off. Pressing the phones power button brings the
lock screen right up and the Neutron playback resumes.
The WakeLock option is enabled in Neutron and I've also manually disabled
the phones low power modes. Doesn't help.
Other streaming players (Example: XiiaLive Player) are not having this issue.
I've updated all my apps (including Neutron) and my phone. Also rebooted the
phone. Did not solve the problem.
I don't want to keep the phone's screen always on for obvious reasons.
Note: Running Neutron while charging doesn't have this problem, only
happening on battery.

dmitrykos
Site Admin
Posts: 1914
Joined: Mon Apr 25, 2011 6:15 pm

Re: Playback pauses on WiFi/Cellular when screen is off.

Post by dmitrykos » Tue Mar 27, 2018 10:28 am

You need to check Power related OS settings, may be you have some setting which freezes background processes. It is the only possible cause. Other player may be in white list for being frozen.

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