HELP: Neutron doesn't start after Update

Support questions for Neutron Player only.
M.Hulot
Posts: 20
Joined: Thu Apr 10, 2014 2:46 pm

HELP: Neutron doesn't start after Update

Post by M.Hulot » Mon Dec 04, 2017 11:31 am

Yesterday I installed two updates for Neutron. Now the app doesn't start anymore. The welcome screen appears, sometimes artist/song etc. is visible for a second, then the app closes.
What can I do?
Could somebody share the last version?
I'm using a BlackBerry Priv, Android 6
Last edited by M.Hulot on Mon Dec 04, 2017 3:08 pm, edited 1 time in total.

Mujik
Posts: 8
Joined: Mon Nov 05, 2012 8:38 am

Re: HELP: Neutron doesn't start after Update

Post by Mujik » Mon Dec 04, 2017 12:05 pm

The same on my Huawei phone.
Luckily I made a backup of the previous version 1.97.4 Arm & Neon:

Code: Select all

https://yadi.sk/d/JAGoCnr13QJJwn

marcusaxavier77
Posts: 4
Joined: Mon Dec 12, 2016 3:18 pm

Re: HELP: Neutron doesn't start after Update

Post by marcusaxavier77 » Mon Dec 04, 2017 3:04 pm

I'm having the same issue on my Nexus 6P, running Android OS 8. It was working yesterday. It stopped working after I installed the update this morning.

M.Hulot
Posts: 20
Joined: Thu Apr 10, 2014 2:46 pm

Re: HELP: Neutron doesn't start after Update

Post by M.Hulot » Mon Dec 04, 2017 6:13 pm

I would appreciate it very much, if Neutron would reply to our Problems as soon as possible
Using another player is no Option because they sound too bad

M.Hulot
Posts: 20
Joined: Thu Apr 10, 2014 2:46 pm

Re: HELP: Neutron doesn't start after Update

Post by M.Hulot » Mon Dec 04, 2017 8:01 pm

New upate
Now it works

pittmarl
Posts: 3
Joined: Sat May 16, 2015 10:54 pm
Location: Atlanta, Georgia, USA

Re: HELP: Neutron doesn't start after Update

Post by pittmarl » Mon Dec 04, 2017 9:37 pm

Same here, brief splash screen and closes.
New Moto Z.
******Nevermind - The update I retrieved was not the latest, checked Google Play and another update was there, FALSE ALARM*****************

marcusaxavier77
Posts: 4
Joined: Mon Dec 12, 2016 3:18 pm

Re: HELP: Neutron doesn't start after Update

Post by marcusaxavier77 » Mon Dec 04, 2017 10:03 pm

I just downloaded the latest update form the Google Play store and mine now works again. Thank you!

Kerlin
Posts: 1
Joined: Tue Dec 05, 2017 5:25 am

Re: HELP: Neutron doesn't start after Update

Post by Kerlin » Tue Dec 05, 2017 5:30 am

Latest fix didn't fixed anything for me. App still won't start. T_T

Samsung SM-C115
Android 4.4.2

Mujik
Posts: 8
Joined: Mon Nov 05, 2012 8:38 am

Re: HELP: Neutron doesn't start after Update

Post by Mujik » Tue Dec 05, 2017 8:37 am

Kerlin wrote:Latest fix didn't fixed anything for me. App still won't start. T_T2
Same thing on my Huawei Ascend: 1.98.2 version d'ont start.Back again to the 1.97.4 version.

The reality is that neutron is an app that crashes often and does not seem to solve it. :cry: :cry: :cry:

PD: Neutron Music Player crashes, crashes starting, crahes after 20 minutes sometimes, crashes, crashes... i'ts the true.

Pedro
Posts: 1
Joined: Tue Dec 05, 2017 8:38 am

Re: HELP: Neutron doesn't start after Update

Post by Pedro » Tue Dec 05, 2017 8:43 am

1.98.2 still not working on my Xperia E1, KitKat 4.4.2
Edit: Updated to 1.98.3, it's working now, thanks.

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