Neutron has stopped working

Support questions for Neutron Player only.
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arconovum
Posts: 3
Joined: Mon Dec 04, 2017 12:38 am

Neutron has stopped working

Post by arconovum » Mon Dec 04, 2017 12:42 am

A new update today Dec 03, 2017, and now my player loads about 80% the quits with the error "unfortunately, neutron has stopped"

pattste
Posts: 4
Joined: Mon Dec 04, 2017 1:18 am

Re: Neutron has stopped working

Post by pattste » Mon Dec 04, 2017 1:24 am

Same problem here. Today's update is completely broken.

arconovum
Posts: 3
Joined: Mon Dec 04, 2017 12:38 am

Re: Neutron has stopped working

Post by arconovum » Mon Dec 04, 2017 1:28 am

It's funny but not , I just complained to neutron this past month about the excessive updates that mess up the widget, now they update again and now nothing is working. I guess I will need to re-enable netguard again.

arconovum
Posts: 3
Joined: Mon Dec 04, 2017 12:38 am

Re: Neutron has stopped working

Post by arconovum » Mon Dec 04, 2017 1:48 pm

So 12hrs and this app still not working, no forum response, no customer service response, no rollback to a working version, needless to say I'm forced to make a complaint to google customer service in the form of that "neutron should be removed from google play store"

My advice to you guys, if you do take advice is this: You can have the greatest thing in the world , if it doesn't work it not worth a damn.

vataoman
Posts: 1
Joined: Mon Dec 04, 2017 5:58 pm

Re: Neutron has stopped working

Post by vataoman » Mon Dec 04, 2017 6:27 pm

Following. Same problem.
Neutron 1.98.1
Samsung SM-T310
Android 4.4.2
Kernel 3.0.31-2629196

osokhan
Posts: 2
Joined: Tue Dec 05, 2017 11:47 pm

Re: Neutron has stopped working

Post by osokhan » Wed Dec 06, 2017 12:04 am

"Unfortunately, Neutron has stopped working." for me, too.

Motorola DROID RAZR MAXX HD
Android version 4.4.2
Neutron version 1.98.3
Paid version, downloaded and installed from Google Play.

Will this get fixed soon?
Can it at least be rolled back to a working version?

What are the best alternatives? I bought Neutron per recommendation and am not familiar with other players. I depend on it professionally.

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