Version 1.68 PlayBook UI bug

Support questions for Neutron Player only.
zaba76
Posts: 3
Joined: Fri Feb 01, 2013 1:34 am

Re: Version 1.68 PlayBook

Post by zaba76 » Mon Feb 04, 2013 4:50 am

Hi there, since using my z10 a bit it appears that at least some of my apps which are compatible with bb10 are also free to download once I have purchased them on PB.

I don't appear to be getting email notifications when people post forum responses. How do I fix that?

Oh, and I searched on the bb10 blackberry world and I could not find neutron for my z10.

I don't think the z10 sounds as good as the playbook. did you notice that in testing?

Cheers, marcus

dmitrykos
Site Admin
Posts: 1914
Joined: Mon Apr 25, 2011 6:15 pm

Re: Version 1.68 PlayBook

Post by dmitrykos » Mon Feb 04, 2013 9:38 am

> Oh, and I searched on the bb10 blackberry world and I could not find neutron for my z10.

It is temporarily removed from sale to avoid new users buying app with bug in UI engine.

> I don't think the z10 sounds as good as the playbook.

Unfortunately there is no tear-down of Z10 yet, so the DAC is yet unknown. In PlayBook there is Wolfson WM8994E DAC, if Z10 is using the same vendor then audio quality must be similar.

stutbw
Posts: 2
Joined: Mon Feb 04, 2013 3:30 pm

Re: Version 1.68 PlayBook UI bug

Post by stutbw » Mon Feb 04, 2013 3:37 pm

Thank you, Dmitri, for the speedy response. I love the Neutron MP. You made my favorite BB media player - a real treat to use. And now, to discover that you also provide responsive tech support! I hope the Playbook community responds positively to your offerings now and in the future.

instrosurfman
Posts: 9
Joined: Fri Feb 01, 2013 3:35 am

Re: Version 1.68 PlayBook UI bug

Post by instrosurfman » Tue Feb 05, 2013 9:34 pm

Looking for an update on when this will be posted again in BBWorld as I am dead in the water?

thanks,

dmitrykos
Site Admin
Posts: 1914
Joined: Mon Apr 25, 2011 6:15 pm

Re: Version 1.68 PlayBook UI bug

Post by dmitrykos » Wed Feb 06, 2013 2:43 pm

Hi! Probably BB World app submission queue is quite long due to BB10 OS/device release. Normally it takes 3 working days for approval but now 4 days have passed. Last time it took 8 days. I hope that approval will arrive by the end of this week. Will anyway immediately post message in this thread once it is out.

Kees Kemper
Posts: 4
Joined: Thu Jan 31, 2013 1:37 pm

Re: Version 1.68 PlayBook UI bug

Post by Kees Kemper » Thu Feb 07, 2013 3:20 pm

After one week still no update!!

Kees Kemper
Posts: 4
Joined: Thu Jan 31, 2013 1:37 pm

Re: Version 1.68 PlayBook UI bug

Post by Kees Kemper » Thu Feb 07, 2013 3:20 pm

After one week still no update!!

instrosurfman
Posts: 9
Joined: Fri Feb 01, 2013 3:35 am

Re: Version 1.68 PlayBook UI bug

Post by instrosurfman » Thu Feb 07, 2013 4:26 pm

Still no update on BBWorld. I have been without this application for over a week! What is the ETA on posting.

dmitrykos
Site Admin
Posts: 1914
Joined: Mon Apr 25, 2011 6:15 pm

Re: Version 1.68 PlayBook UI bug

Post by dmitrykos » Fri Feb 08, 2013 9:50 am

Unfortunately the update is still under review by BB World team. Probably they have long queue of other app submissions and thus it is taking so long. From Neutron side the update was submitted to BB World system on 31.01.

Personally, I think, if BB World had similar to Google Play Store system where developer is able to act immediately to any problem it would be much better! App review is also useful and may be good but for the very first submission of app to the BB World.

I am really sorry for the situation but also waiting for this update similar as you do.

MarcF
Posts: 3
Joined: Fri Feb 08, 2013 2:18 pm

Re: Version 1.68 PlayBook UI bug

Post by MarcF » Fri Feb 08, 2013 2:27 pm

It's certainly more than three working days since you posted the message about the fix, and now there is no sign of the player on app world at all. I'm really missing my player. This was the first paid-for app I downloaded and it was worth every penny, but now it's unusable. Disappointing!

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